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Kumar, Surjeet
- Occurrence of Aphelinus asychis Walker (Aphelinidae, Hymenoptera) Parasitizing Myzus persicae (Sulzer) under Protected Cultivation
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Authors
Affiliations
1 Department of Entomology, CSK HPKV, Palampur 176 062, Himachal Pradesh, IN
1 Department of Entomology, CSK HPKV, Palampur 176 062, Himachal Pradesh, IN
Source
Journal of Biological Control, Vol 26, No 3 (2012), Pagination: 283–284Abstract
Aphelinus asychis Walker (Aphelinidae: Hymenoptera), a solitary endoparasitoid was recorded from Myzus persicae (Sulzer) infesting bell pepper Capsicum annuum L. under protected cultivation in India during December 2011. The per cent parasitisation ranged from 35 to 40% of population of M. persicae.Keywords
Aphelinus asychis, Myzus persicae, Endoparasitoid, Protected CultivationFull Text
References
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- Food Service Quality in IRCTC Food Outlets:A Study of Delhi (N.C.R) Region
Abstract Views :273 |
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Authors
Affiliations
1 Department of Tourism and Hotel Management, Kurukshetra University, Kurukshetra, Haryana, IN
1 Department of Tourism and Hotel Management, Kurukshetra University, Kurukshetra, Haryana, IN
Source
International Journal of Hospitality and Tourism Systems, Vol 10, No 1 (2017), Pagination: 45-56Abstract
Indian Railway is a growth engine of Indian economy and contributes significantly in the growth of Indian economy and GDP. It is fourth largest transportation system in the world and it is also the largest employment generator, which employees more than 13 lakhs employees&during the year 2015, it carries 8.101 billion passengers. From past few decades the need and demand of customers has changed significantly and this is reflected in all sectors of economy who have transformed themselves from mere a service provider to customer oriented service providers. Indian Railway is not an exception. To keep up with the changing need and demand of customers, Indian Railway established Indian Railway Catering and Transport Corporation (IRCTC) in 1999. It is a public sector venture under Ministry of Railway which professionally manages hospitality and catering services on&off stations, on trains and global reservation system. Since then it is taking consistent steps towards improving service quality of IRCTC food outlets. Today it has over 200 food outlets.
The present paper is an attempt to determine service quality through assessment of expectation and perception of the customers visiting IRCTC food outlets. This research also uses modified questionnaire based upon DINESERV model to study the difference between perceived and expected service quality.
Keywords
Service Quality, DINESERV, IRCTC, New Delhi (N.C.R.).
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- Measuring Customers Satisfaction and Service Quality in Indian Railway Catering and Tourism Corporation Food Outlets:A Study of Uttar Pradesh (India)
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Indian Railway is of the major public transport mode in India. Its large capacity, low fares, high safety and no traffic jam makes it unique and primary mode of transportation. In fact, Indian railway has fourth largest network in world and largest under single management. It has lots of benefits to society but still service quality and customers' satisfaction is low as compared to other modes of transportation. For improving its service quality Indian Railway establish Indian Railway Catering and Tourism Corporation (IRCTC) for looking after its hospitality, catering and tourism business. The present research paper aims to identify customers' satisfaction and service quality through gap analysis between customers' expectations and perceptions visiting IRCTC food outlets with a focus of Uttar Pradesh. The questionnaire was developed using DINESERV model based on five dimensions and 29 variables.
Authors
Affiliations
1 Department of Tourism and Hotel Management, Kurukshetra University, Kurukshetra, Haryana, IN
2 Department of Tourism and Hotel Management, Kurukshetra University, Kurukshetra, Haryana, IN
1 Department of Tourism and Hotel Management, Kurukshetra University, Kurukshetra, Haryana, IN
2 Department of Tourism and Hotel Management, Kurukshetra University, Kurukshetra, Haryana, IN
Source
Avahan: A Journal on Hospitalty and Tourism, Vol 5, No 1 (2017), Pagination: 20-33Abstract
Service quality is one of key element in determining customer satisfaction and vice versa. Service quality is crucial source for taking competitive advantage in this world of globalization. Service Quality not only provides satisfied customers but also affects his revisiting behavior and also encourages him to promote that organization. Service quality leads to customers' satisfaction and customers satisfaction increases loyalty, brand image, profitability and investment returns. But achieving customers' satisfaction and service quality is not an easy task due to swinging moods of customers. Today’s customers is more concerned about environment, health, culture, culinary art etc. that's why all sectors are providing customers oriented service and Indian Railway is also not an exception.Indian Railway is of the major public transport mode in India. Its large capacity, low fares, high safety and no traffic jam makes it unique and primary mode of transportation. In fact, Indian railway has fourth largest network in world and largest under single management. It has lots of benefits to society but still service quality and customers' satisfaction is low as compared to other modes of transportation. For improving its service quality Indian Railway establish Indian Railway Catering and Tourism Corporation (IRCTC) for looking after its hospitality, catering and tourism business. The present research paper aims to identify customers' satisfaction and service quality through gap analysis between customers' expectations and perceptions visiting IRCTC food outlets with a focus of Uttar Pradesh. The questionnaire was developed using DINESERV model based on five dimensions and 29 variables.
Keywords
Service Quality, Customers' Satisfaction, IRCTC, DINESERV, Food Outlets.References
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- Knowledge and preventive practice on needle prick injury among ANMs working at selected public health facility of Uttar Pradesh
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Authors
Vikas Bhaskar
1,
ukhpal Singh
1,
Surjeet Kumar
1,
Sunil Singh
2,
Sundram Mishra
2,
Shyam Sunder
2,
Soni
2
Affiliations
1 Nursing College, Uttar Pradesh University of Medical Sciences (UPUMS), Saifai, Etawah-206130 UP, IN
2 Nursing College, Uttar Pradesh University of Medical Sciences (UPUMS), Saifai, Etawah-206130 UP., IN
1 Nursing College, Uttar Pradesh University of Medical Sciences (UPUMS), Saifai, Etawah-206130 UP, IN
2 Nursing College, Uttar Pradesh University of Medical Sciences (UPUMS), Saifai, Etawah-206130 UP., IN
Source
International Journal of Nursing Education and Research, Vol 10, No 1 (2022), Pagination: 67-70Abstract
BACKGROUND: Needle pricks injury (NPI) is the most frequent occupational hazard for nurses and other health care workers (HCWs). It is the commonest route by which blood-borne viruses and/ or infections transmit from patients to healthcare workers. Good knowledge and safe injection practices are important concept for ANM’s. AIM AND OBJECTIVE: (1) To assess the level of knowledge on needle prick injury among ANM’s. (2) To assess level of preventive practice on needle prick injury among ANM’s. (3) To find out the association between knowledge and preventive practice of needle prick injury with selected demographic variable. MATERIALS AND METHODS: Study adopts quantitative approach and Non-experimental descriptive exploratory design was used to assess the knowledge and preventive practice of ANMs regarding needle prick injury. The population for the study was registered ANM’s working at sub center level in Etawah district. Probability simple random (lottery method) sampling technique is adopted. RESULT AND DISCUSSION: Study observed that knowledge regarding needle prick injury among ANM’s had a wide range i.e. 40% ANM had good knowledge, 50% ANM had average knowledge. ANM’s Practice observation finds out that majority (40%) ANM were belonging to good practice and 46.66% were belonging to average practice. Study find out that that association of knowledge level in ANM worker is significant with age and work experience (p<0.05). Association of preventive practice level in ANM worker was significant with duration of course (p<0.05).Keywords
Needle Prick injury, ANM’s, health care workers, occupational hazards, preventive practice etc.References
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